Privacy Policy
DIABRIDGE Health Services is committed to protecting your privacy, confidentiality, and data security. This Privacy Policy explains how information is collected, used, stored, shared, and protected when you interact with our website, digital platforms, and services. By using our services, you agree to the practices described below.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email, phone number, job title, and organization details submitted via contact forms or partner registration.
- Professional and Organizational Data: Hospital or institutional affiliation, staff roles, and credentials required to access DIABRIDGE systems.
- Platform Usage Data: Session logs, quiz scores, SMART goals, system activity, and performance analytics to monitor education delivery and quality.
- Technical Information: IP address, browser type, device information, operating system, and usage patterns.
- Cookies and Tracking: Cookies, pixels, and similar technologies may be used to enhance your user experience and track website performance.
DIABRIDGE does not intentionally collect sensitive personal health information from patients unless legally required and within contractual agreements with partner hospitals.
How We Use Information
Information collected is used for purposes including:
- Delivering and improving DIABRIDGE digital platforms and services
- Supporting licensing, training, and quality assurance for hospitals
- Monitoring compliance with clinical standards and system performance
- Communicating updates, educational content, or service information to partners
- Responding to inquiries, support requests, or legal obligations
- Conducting research and analysis to improve diabetes education systems
Data Sharing and Disclosure
DIABRIDGE does not sell personal data. Information may be shared only under the following circumstances:
- With Partner Hospitals: Authorized institutions using DIABRIDGE systems may access relevant educational and operational data.
- With Service Providers: Vendors providing hosting, analytics, or system support services may access data under strict confidentiality agreements.
- For Legal Compliance: Regulatory authorities, law enforcement, or legal proceedings may require disclosure of information.
Patient-identifiable data collected through DIABRIDGE systems remains under the control of partner hospitals and is managed according to local data protection laws.
Data Security
We implement appropriate technical and organizational measures to safeguard data from unauthorized access, alteration, disclosure, or destruction.
- Access to DIABRIDGE systems is role-based and monitored.
- Data transmission is encrypted using secure protocols.
- Regular security audits and updates are conducted to maintain system integrity.
Patient-identifiable data collected through DIABRIDGE systems remains under the control of partner hospitals and is managed according to local data protection laws.
Data Retention
Information is retained only as long as necessary to meet operational, legal, contractual, or regulatory requirements. Once data is no longer required, it is securely deleted or anonymized.
User Rights
Depending on applicable law, users and partners may have rights including:
- Access: Request a copy of the personal data we hold about you
- Correction: Request corrections or updates to inaccurate information
- Deletion: Request deletion of personal data, subject to legal or contractual obligations
- Objection/Restriction: Object to or restrict certain processing of your data
- Data Portability: Request transfer of your data in a structured, commonly used format
Requests can be submitted through DIABRIDGE official communication channels.
Cookies and Tracking
DIABRIDGE uses cookies and similar technologies to:
- Improve user experience and website functionality
- Analyze site traffic and usage patterns
- Remember preferences and settings
You may disable cookies in your browser; however, some website features may not function properly if cookies are blocked.
Third-Party Services
DIABRIDGE platforms may integrate with third-party services (e.g., analytics providers, content delivery networks, or payment processors). These services are governed by their own privacy policies. DIABRIDGE ensures third-party vendors maintain adequate data protection measures.